Instruction Fall Alert Watch
WELCOME TO YOUR VITALITYWATCH WITH FALL ALERT
VitalityWatch provides a secure, easy way to monitor your blood pressure and connect with your loved ones from anywhere, anytime
Please read this guide carefully to ensure you set up your watch correctly.
VitalityWatch with Fall Alert KEY FEATURES
WiFi + 4G Cellular Internet Connectivity GPS, WiFi, LBS Positioning & Geo-Fencing
Be alerted remotely of watch removal Reliable Cellular SOS Emergency Calling Control remotely with the Angel Watch app Secure Parent-Controlled Phone Book
No Internet, Games or Social Media
Two-way Cellular + Video Calls
Pedometer, Calorie Consumption, Distance Covered & Sleep Quality Monitoring
Remotely read Body Temp, BP & Heart Rate* HD Photo and Video Camera
Voice and Picture Messaging
Discreet Remote Listening (Sound Guardian) Gamify Good Behavior with Heart Rewards Do-Not-Disturb & Class Schedule
Fall Alert with Emergency Calling Medication Reminder**
Lost Watch Finder
Multiple Alarm Clocks & Do Not Disturb 16 Languages
Worldwide GSM Network Compatibility
Watch Low Battery Alerts sent to your App
*Med-Watch is not a medical device.
SIM card is not included and must be purchased separately.
QUICK START GUIDE
1. Pop out the watch's SIM tray using the SIM tool and insert your activated nano SIM (chip facing up, notch outwards). Push tray back in until edge is flush with the watch casing.
2. Restart VitalityWatch (SETTINGS-REBOOT).
Swipe down on watch face to confirm you have 4G with min. two bars of service.
If not, see p.5 or reboot outdoors.
3.
Download the App: "SeTracker". Allow all permissions. Use an 8-12 character password with at min. one capital letter, no symbols.
Select account 'Area' as NORTH AMERICA
4.
To pair with the SeTracker App, swipe across to the 'QR Code' app on the watch and select the 'RegCode'.
On the app, tap to scan the watch QR code. Set a nickname for the wearer (no punctuation) and your relationship in "I am", e.g. I am Mom.
ACTIVATED SIM OR WIFI REQUIRED FOR PAIRING. ALWAYS REBOOT WATCH AFTER INSERTING SIM.
MORE ABOUT CELLULAR NETWORKS
Med-Watch requires cellular service to operate outside of WiFi and maintain connection to the SeTracker App.
With Med-Watch being its own cellular device, there's no need for you to change whichever network you're personally on.
THE DETAILED SETUP GUIDE
REGISTERING & INSTALLING YOUR SIM
1. Charge your VitalityWatch fully using the magnetic USB charging cable, face down to avoid accidental disconnection.
It may take up to 15 minutes to display a charging icon. While charging, your Med-Watch will be unresponsive.
2. Slide open the watch's SIM tray using the SIM tool.
3. Insert your activated nano SIM (chip facing up, notch outwards).
6. Push tray back in all the way until flush.
7. Power on your Med-Watch by pressing the SOS/Power-On button, or go to Settings- Reboot if you did the above while powered on.
8. The watch will take ~1 minute to register to the network. Swipe down on the watch face (from the very top of the display) to pull down the menu and see signal bars with 4G or LTE.
If you have no service and instead see a:
Symbol with an exclamation [!] mark, the SIM is not readable or not inserted correctly.
Slide open the watch's SIM tray using the SIM tool and insert your activated nano SIM (chip facing up, notch outwards). Push tray back in until edge is flush with the watch casing and go to Settings-Reboot.
Sideways triangle this means ‘no service’. Please wait a few minutes for the watch to obtain the network’s signal. If the triangle remains, the watch is either out of network coverage or your SIM was not activated. Step outside and reboot. If that fails, check the SIM in another phone (with WiFi disabled). If that fails, contact your network.
If difficulties persist with locating or calling;
1.Connect to WiFi and check for firmware updates (Settings-More-Device Info). 2.If you are able to call but your watch
shows 'Offline', you are likely using the incorrect APN. Use an alternative APN. Visit support.angelwatchco.com and search 'What are the correct data/APN
settings for Med-Watch?' for the latest, most up to date information.
3.Delete your VitalityWatch App account
(ME-Delete Account) and re-register. Choose NORTH AMERICA as your region
and re-pair the watch.
FACING ANY CONNECTION ISSUES?
Send us an email to info@vitalitywatches.com
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WATCH PAIRING REQUIRES CELLULAR DATA OR WIFI |
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PAIRING VitalityWatch WITH THE APP 1. Search 'SeTracker' app your the App Store or point your camera at this QR code to download. Allow all permissions & tracking. 2. Register your new account ensuring that: i. Your email address is valid. It's needed for password recovery and never shared. ii. The password is 8-12 characters long, no symbols, and at least one capital letter. iii. Your ‘Area’ is set to NORTH AMERICA 3. To the right of the 'Scan QR Code' line, tap the 4. On the watch, go to the 'QR Code' app, tap the 'RegCode' and scan using the app. 5. Set a nickname for the wearer without using apostrophes or symbols and enter your relationship, e.g. I am Mom. For security, any change of SIM will factory reset the watch and require re-registration. |
icon to open the scanner.Please allow 24hrs for the network to improve and consider the source accuracy:
GPS is very accurate (5m-50m) and requires a clear view of the sky.
WiFi is moderately accurate (50m-500m) and uses your internet's IP location.
LBS accuracy is (50m-500m) and estimates its proximity to the nearest tower. This is only used when no other location sources are available.
GET TO KNOW YOUR WATCH’S APPS
CLOCK FACES
Press and hold down to swipe through various clock faces* and select preference.
PHONE
Use the dial pad to freely dial any number.
Disable this with the app. Select ‘Function Restrictions’ and turn off ‘Enable Dialpad’.
CONTACT
To add, edit or delete tamper-proof contacts onto the watch, use the SeTracker app Phone Book feature. Tap the green camera icon to add a picture. Enter contacts in +15551231234 format and make a test call, if you receive a "voicemail not setup error", re- add your contact without the +1. Service and coverage is required to modify contacts.
Chat
This is the messaging app between the Chat feature on SeTracker app and the watch's Chat app. The watch can send direct or shared family group voice & picture messages with Family Members (p.12).
Chat also allows for watches to connect as 'Friends' for direct watch-to-watch voice & picture messaging (See 'Friends' p.11)
SMS
If enabled, SMS can be used to send text messages.
To intercept SMS messages, go to 'SMS
Messages' on the SeTracker app.
To avoid unsolicited calls to your child, activate 'Reject Unknown Call' in the App and only added contacts can call the watch.
VIDEO CALL
HD video calls between the Med-Watch and trusted Family Members using the app.
CAMERA
Take HD pictures straight from the watch.
Gallery
View pictures taken from the watch. These can be exported using your charging cable and a computer (see p.11).
DAY TOOLS
Schedule
Enter and view class schedules.
Math
Timed mental arithmetic challenges!
SETTINGS
Settings include:
Shutdown & Reboot
Volume & Brightness
Flashlight
Network Settings to change APN WiFi
Bluetooth- works with most headphones and hearing assistance devices.
Fall Detection
Date & Time to set preferred formats Device Info, including your IMEI Languages and more..
STEPS
Counts lifetime steps. Lifetime step can be reset by performing a factory reset.
Manage Steps from 'Health' on the app.
APP STORE
Install available child safe applications.
DATA TRANSFER
Plug your 4-pin USB charging cable into your computer to export and import files to or from your Med-Watch.
Several options will be displayed each with explanations on data transfer options.
FRIENDS
Open the 'Chat' app to add up to four Angel Watches as friends for direct messaging.
Connect all watches to the same WiFi and enable bluetooth (SETTINGS).
Place watches close together, open the ‘Chat’ app on all, tap the 'add contact' icon on top right. Wait up to a minute for the icons to go from grey to color and select an icon to represent friend.
Take body temperature readings and monitor in real-time on the Med-Watch
Also take readings and monitor remotely with alerts using the app.
Wear for at least 30 minutes prior to taking readings, or nearer 1 hour in colder or warmer climates. Ensure a snug fit when reading.
Unusual climate may affect results.
HR & BP*
Take Heart Rate and Blood Pressure locally or remotely using the app. Results are sent back to your app and saved.
Blood Oxygen (SPO2H) can only be taken from the watch itself as it requires an adult to hold and to press it firmly on the skin. SPO2H should be above 90%. Normal is 95%-100%.
FAMILY MEMBERS
Family Members are separate SeTracker app account holders labelled as Mom, Dad, etc.
Family Members must be close and trusted, as they have full access to all features and settings. Add other contacts to the Phone Book for calls and SMS or use a messaging app from the watch's App Store.
Add Family Members by scanning the watch's RegCode. Admin approval is always required.
Med-Watch is not a medical device. Consult your physician for medical monitoring.
Location and GPS Settings
Toggle between current and all Med-Watch users on the same screen
Find Med-Watch user location
See your location as the app user
Create Geo-Fences and be alerted when the watch exits the area. Press '+', tap to drop a pin and select geo-fence radius.
Tracking movement history
Toggle Normal, Satellite & Traffic views
HEALTH
View Steps, est. Calories burned, Distance covered, Sleep Quality, Body Temp, Heart Rate & Blood Pressure (which can also be taken remotely) and set timings to monitor.
Measurements are in CM and weights in KG. These cannot be changed.
NOTIFICATIONS
Low Power, SOS alerts and other alerts.
ALARMS
Set and edit up to three alarms.
REWARDS
Gamify good behavior with love hearts- e.g. 10 love hearts in a week earns a pizza!
REMOTE CAMERA
Concerned about safety? Need images? Capture images remotely and view gallery.
FALL ALERTS
Notify Family Members of a quick movement met with a sudden stop through the watch's in-built accelerometer.
Enable Fall Alerts to send fall notifications to all SeTracker app Family Members.
Use Fall Alert Call to auto-dial SOS emergency contacts. Enter emergency contacts in order using the SOS feature
Sensitivity of Fall Alerts may be adjusted using the app.
MEDICATION REMINDER
You can set multiple medication reminders to go off either once, daily, or only on set days.
Your medication reminder is a text prompt on the watch itself. You may also add an audio reminder that you can record yourself.
Press and hold the 
button to erase and re-record if needed.
To use a voice prompt message you must also enter a text prompt message.
Abrupt daily actions could simulate a fall.
Please consider this when adding SOS dialling contacts, particularly with emergency services.
SOUND/VIDEO GUARDIAN (DROP-IN)
Discreetly activate the microphone/camera on the watch to monitor one-way audio/video without alerts coming onto the watch.
Enter your phone number (not the watch) in +15551231234 format. Press ‘Activate Call Back’ to receive a one-way cellular call.
DO NOT DISTURB
Set up to four times on specified days to block calls & messages. SOS calling will still function.
SMS ALERTS
Enter the parent’s phone number to be alerted by SMS if the watch's battery is critically low or the SOS prompt has been activated. These notifications are also sent through the app but SMS alerts are helpful in areas of low/no data.
FIND WATCH
Press to locate your Med-Watch. A sound will play loudly through the watch’s speaker.
SET LOCATION BASE STATION (LBS)
If network permitted, LBS estimates the proximity to the nearest cellular tower when no better sources are available (e.g. underground parking). Accuracy: 50m-1000m.
FUNCTION RESTRICTIONS
Toggle the watch’s ability to freely dial numbers using the keypad or disable the GPS.
LANGUAGE
Choose to select from 16 languages.
THIS FEATURE MUST BE USED WITH CONSENT AND IN ACCORDANCE WITH APPLICABLE LAWS
SCHEDULE SHUTDOWN
Set times for watch to reboot or shutdown.
If you are in an area of intermittent coverage or on the move frequently, rebooting daily to refresh your network may be helpful.
TIME ZONE
Over-ride your watch's automatically selected network date and time.
BODY TEMPERATURE MEASUREMENT
Remotely read and monitor the wearer's Body Temperature and view life-time historical data from all readings.
Normal body temperature should be between 97°F - 99°F, ideally at 98°F.
NIGHT POWER SAVINGS MODE
Disconnect from 10pm to 6am every night to save data and reduce battery consumption.
SMS MESSAGES
Intercept SMS messages sent to the watch on your app. Choose to enable or disable.
REJECT UNKNOWN CALLER
Activate to block unwanted calls so only saved Contacts are able to call the watch.
Phone Book contacts must be saved correctly, e.g. +15551231234 to be recognized by network.
SET DEVICE WIFI
View the WiFi networks around the Med-Watch from anywhere and set the WiFi connection remotely; though it is recommended to update WiFi in the watch’s settings directly where possible.
REMOTE SHUTDOWN
Remotely shutdown your VitalityWatch.
RESET DEVICE
Restore Med-Watch to factory settings.
If you are unable to reset your Med-Watch remotely, open the Phone app on the watch, enter *#174714#* and press the green button to factory reset your device.
REMOTE RESTART
Restart your VitalityWatch. from the app.
This is helpful if you are separated from the watch and you're having connection issues.
THE VitalityWatch PLEDGE
VitalityWatch. is designed to bring you more comfort while apart and encourage independence, safely.
It offers the same security as a smartphone but more relevantly, and without the costs or risks that come with the exposure to apps, social media, and the internet.
If you are having issues, or Med-Watch does not meet your expectation, please get in touch and we’ll help you get things right.
We are here for you and will work to meet your expectations. We really hope you enjoy your Med-Watch, with all the fun, safety and security that it can offer you
and your family.
HAVING REGISTRATION ISSUES?
I ENTER A PASSWORD BUT IT DISAPPEARS
Use a password that is 8-12 characters with only letters and numbers; no symbols, and at least one capital letter.
THE REGISTER BUTTON ISN'T LIGHTING UP
Manually enter the verification code. Use a password that is 8-12 characters with letters, numbers and at least one capital letter.
I'M REGISTERED BUT CAN'T LOG INTO THE APP
Click 'Forgot Password'. Reset to one that is 8- 12 characters with only letters and numbers and at least one capital letter, no symbols.
MY WATCH'S QR CODE IS SHOWING '000000'
Make sure your watch is either connected to WiFI or that your SIM is activated. Insert chip side up in the SIM tray using. Open using the SIM tool. Go to Settings > Reboot and wait 5 minutes. The code will automatically change.
APP WATCH REGISTRATION ISN'T COMPLETING
Remove punctuation from the Nickname. e.g. enter name as Sarah, not Sarah's Watch.
I NEED TO CHANGE MY APP ACCOUNT REGION
Log back in to your previous region. Go to ME and click Delete Account. Re-register your account again, now in North America.
NEW FAMILY MEMBER APPROVAL NOT COMING
The Admin and all Family Members need to have their accounts all registered in North America. Delete account and re-register region to match the Admin.
HAVING NETWORK ISSUES?
WHEN I SWIPE DOWN THERE'S NO 4G OR LTE
See an ! mark? Reinsert the SIM card with the chip facing up and reboot (Settings-Reboot)
See a sideways triangle? That means 'no service'. Check line activation and coverage.
CALLS TO WATCH ARE GOING TO VOICEMAIL
The number you are calling from may not be saved on the watch in a recognizable way, and you also have 'Reject Unknown Caller' enabled.
Use your app to edit allowable numbers onto the watch. For the USA, enter +1 before the number, eg. +15551231234, or your country code. Do not use spaces or dashes.
Not working? Re-add contact without the +1.
CALLS MY WATCH KEEPS SAYING 'OFFLINE'
1.Remove SIM card, reboot (SETTINGS- REBOOT) and connect to WiFi.
2.Go to SETTINGS > MORE-DEVICE INFO and check for available firmware updates.
3.Click 'Update' (or exit/go back).
4.On the app, click Exit or Sign Out. Confirm
Area is set to North America (or see p.8) 5.Re-insert SIM, click in place, and reboot. 6.Confirm 4G is visible, with signal (or see p.6) 7.Check again for connection. No luck yet? 8.Visit support.angelwatchco.com and search
'Correct data/APN settings for Med-Watch
9.Delete your SeTracker App account
(ME-Delete Account) and re-register.
If issues persist, Reset & Re-register (see p.22).
THE GPS SHOWS THE LOCATION WAY OFF
Find which location source your watch is using. Is it WiFi, GPS or LBS? (see p.8). Each is very different. Disable WiFi on your watch and go outside where you have a clear view of the sky. Tap the green pin on the app's Map and wait for 'Device Positioning' to fully complete.
It may take a moment to download map initially, or with significant location changes.
RESET & RE-REGISTER (ACTIVE SIM REQUIRED)
1.On the watch, open 'Phone'. Enter the code *#174714#* and press call to factory restore.
2.On the app, press DELETE ACCOUNT. 3.Re-register a new account in North
America. You may use your original email. 4.Open the watch's QR Code app and scan
the 'RegCode'. It may take ~5 minutes to
change from 00000 (if not, see p.20). 5.Confirm you can see 4G at top (or see p.6). 6.The correct APN (data) setting should be
auto-applied on the watch. If not, visit support.angelwatchco.com and search 'Correct data/APN settings for Angel Watch'
7.Allow several minutes and re-test location outdoors. Allow time for map to download.
8.If issues persist, test your SIM in another phone to confirm activation. On your phone, you should be able to call & browse the internet (with WiFi disabled) . If not, contact your network and resolve with the SIM in a normal phone first.
HAVING REGISTRATION ISSUES?
I ENTER A PASSWORD BUT IT DISAPPEARS
Use a password that is 8-12 characters with only letters and numbers; no symbols, and at least one capital letter.
THE REGISTER BUTTON ISN'T LIGHTING UP
Manually enter the verification code. Use a password that is 8-12 characters with letters, numbers and at least one capital letter.
I'M REGISTERED BUT CAN'T LOG INTO THE APP
Click 'Forgot Password'. Reset to one that is 8- 12 characters with only letters and numbers and at least one capital letter, no symbols.
MY WATCH'S QR CODE IS SHOWING '000000'
Make sure your watch is either connected to WiFI or that your SIM is activated. Insert chip side up in the SIM tray using. Open using the SIM tool. Go to Settings > Reboot and wait 5 minutes. The code will automatically change.
APP WATCH REGISTRATION ISN'T COMPLETING
Remove punctuation from the Nickname. e.g. enter name as Sarah, not Sarah's Watch.
I NEED TO CHANGE MY APP ACCOUNT REGION
Log back in to your previous region. Go to ME and click Delete Account. Re-register your account again, now in North America.
NEW FAMILY MEMBER APPROVAL NOT COMING
The Admin and all Family Members need to have their accounts all registered in North America. Delete account and re-register region to match the Admin.
HAVING NETWORK ISSUES?
WHEN I SWIPE DOWN THERE'S NO 4G OR LTE
See an ! mark? Reinsert the SIM card with the chip facing up and reboot (Settings-Reboot)
See a sideways triangle? That means 'no service'. Check line activation and coverage.
CALLS TO WATCH ARE GOING TO VOICEMAIL
The number you are calling from may not be saved on the watch in a recognizable way, and you also have 'Reject Unknown Caller' enabled.
Use your app to edit allowable numbers onto the watch. For the USA, enter +1 before the number, eg. +15551231234, or your country code. Do not use spaces or dashes.
Not working? Re-add contact without the +1.
CALLS MY WATCH KEEPS SAYING 'OFFLINE'
1.Remove SIM card, reboot (SETTINGS- REBOOT) and connect to WiFi.
2.Go to SETTINGS > MORE-DEVICE INFO and check for available firmware updates.
3.Click 'Update' (or exit/go back).
4.On the app, click Exit or Sign Out. Confirm
Area is set to North America (or see p.8) 5.Re-insert SIM, click in place, and reboot. 6.Confirm 4G is visible, with signal (or see p.6) 7.Check again for connection. No luck yet? 8.Visit support.angelwatchco.com and search
'Correct data/APN settings for Med-Watch
9.Delete your SeTracker App account
(ME-Delete Account) and re-register.
If issues persist, Reset & Re-register (see p.22).
THE GPS SHOWS THE LOCATION WAY OFF
Find which location source your watch is using. Is it WiFi, GPS or LBS? (see p.8). Each is very different. Disable WiFi on your watch and go outside where you have a clear view of the sky. Tap the green pin on the app's Map and wait for 'Device Positioning' to fully complete.
It may take a moment to download map initially, or with significant location changes.
RESET & RE-REGISTER (ACTIVE SIM REQUIRED)
1.On the watch, open 'Phone'. Enter the code *#174714#* and press call to factory restore.
2.On the app, press DELETE ACCOUNT. 3.Re-register a new account in North
America. You may use your original email. 4.Open the watch's QR Code app and scan
the 'RegCode'. It may take ~5 minutes to
change from 00000 (if not, see p.20). 5.Confirm you can see 4G at top (or see p.6). 6.The correct APN (data) setting should be
auto-applied on the watch. If not, visit support.angelwatchco.com and search 'Correct data/APN settings for Angel Watch'
7.Allow several minutes and re-test location outdoors. Allow time for map to download.
8.If issues persist, test your SIM in another phone to confirm activation. On your phone, you should be able to call & browse the internet (with WiFi disabled) . If not, contact your network and resolve with the SIM in a normal phone first.
VitalityWatch. is not intended to be used as a medical device.
Vital Sign readings alone cannot predict health issues or underlying conditions.
Should your readings cause concern, please consult your physician and repeat your vital sign tests with professionally calibrated, medically certified equipment.
Always contact your local emergency service provider in emergencies.
Aim to maintain a healthy lifestyle that places you within the recommend ranges.
CHOKING HAZARD Small Parts. Not suitable for children under 3 years old.
If you have any questions or need help, please contact us for assistance.
https://vitalitywatches.com
info@vitalitywatches.com